With eight years in charge of the customer experience at John Lewis and Waitrose and ten more as Mary Portas’ business partner, there are few who can match Cross' unique blend of strategic and practical experience and venture so confidently into the mind of the 21st century customer. He is Vice President at the Institute of Customer Service, an ambassador for the Retail Trust and Pride Wide, a RETHINK Retail 2025 Top Retail Expert and Leader in Residence at the University of Leeds.
Please provide your details to download this document
Thank you. This form has been submitted
Oops! Something went wrong while submitting the form.
Get the latest luxury talking points, sector news and industry insights in your inbox each day by signing up to our newsletter, the Daily Luxury Digest.
Daily Luxury Digest
Sent every working day, the Daily Luxury Digest is your essential news source for the latest developments in the luxury sector both in the UK and around the world.
Thank you! You have been subscribed to the Daily Digest
