The Piccadilly icon, Fortnum & Mason, re-opened its doors on 21st May. With three weeks of socially-distanced destination shopping under Fortnum’s belt, what can Walpole members learn from Fortnum’s post-Covid retail model? Join Fortnum's CEO, Ewan Venters, as he shares his recipe for re-igniting his customers' passion for the store, and why impeccable customer service is always at the heart of the Fortnum's promise.Followed by: With retail starting to open up, what are some of the considerations luxury brands should have front of mind to ensure employees are working safely and effectively? Amy Brown, Employment law Associate, Mishcon de Reya, shares her expertise on how to get teams safely off fexcerptough and back into the workplace.Introduced by Walpole CEO, Helen Brocklebank | Moderated by Brands of Tomorrow Co-Chair, Chris DownhamIf you are a member and would like to watch the recording, please email the Walpole events team at [email protected] with your name, job title and brand.This recording is also available to non-members for a small fee, of which we will donate 20% to the NSPCC. Please click here to access the recording.
