Vanessa Jacobs, Founder & CEO of The Restory, comments: “Nicholas Kirkwood is one of the most iconic brands of the last decade and we are thrilled to launch our partnership powering their aftercare. Trusted aftercare is crucial to sustainability and we are grateful to our partners at Farfetch for continuing to help transform aftercare into an integral part of the fashion experience.”
“We couldn’t be more excited to be partnering with The Restory to help giving new life to our shoes. As part of our commitment towards sustainability, we aim to continue choosing the best quality, durable materials, with the added goal of finding new natural and compostable alternatives to virgin plastic and its derivates. With the help of The Restory, we hope to bring new life to our client’s most loved shoes.”
From 4th October 2021, Nicholas Kirkwood customers can access a wide range of aftercare services from re-heeling and cleaning through to leather restoration and repair to extend the life of their shoes. The service will be available directly through the Nicholas Kirkwood website, through Farfetch Platform Solutions.
Farfetch’s partnership with The Restory launched in 2021 with the service Farfetch Fix, delivering luxury aftercare services direct to Farfetch’s customers internationally.
“It’s great to see two of our partners working together to develop this fantastic service, and we’re pleased to know we played a part bringing it to market. The Farfetch Group is committed to sustainability and, over time, we’d love to enable access to services like The Restory for other Farfetch Platform Solution clients and partners."
Thomas Berry, Global Director of Sustainable Business at Farfetch
Former Walpole Brand of Tomorrow The Restory is the world’s first aftercare platform and has elevated the market by combining the art of craft with the power of technology. Their proprietary technology, also available independently, is built bespoke for aftercare needs and enables order and service management at scale as well as delivering a customer experience with e-commerce simplicity. For the first time in the fashion industry, The Restory enables access to trusted aftercare at scale which is worth over $200 billion globally. The brand has established itself as the leading aftercare provider within the industry, amongst both clients and partners.