How can sustainable packaging elevate the customer experience and boost brand reputation?

Sustainability Stories
11th June 2026

'Manifesting Sustainability' is a series of insight features exclusively for Walpole readers and members, developed in partnership with FINN Luxe, the dedicated luxury offering of FINN Partners, that explores the key themes of the Walpole Sustainability Manifesto.

Embracing the “global boutique” model, FINN Luxe offers integrated communications solutions across lifestyle sectors including travel and hospitality, design, F&B, beauty, fashion, jewellery, watches, automotive, and art.

The UK Packaging Pact – the Waste and Resources Action Programme's new cross-industry initiative designed to transform the UK’s packaging system and drive reductions in waste and emissions - launched in April. As the programme comes into focus, the time is ripe to highlight how brands and organisations are seizing the opportunity to explore new ways of integrating sustainability into their packaging in pursuit of the circular economy.  

Packaging plays a central role in the luxury sector, where carefully selected materials and finishes create distinctive experiences for the customer. As sustainability targets become more ambitious, brands face the challenge of maintaining such experiences while transitioning to new or alternative materials. 

To meet sustainability goals and lead in innovation, luxury brands are taking bold steps to eliminate plastics from their supply chains while elevating the art of packaging design. In doing so, they demonstrate that sustainability is not a token add-on, but a hallmark of a luxury product that has been thoughtfully conceived in every detail.

Walpole and its members have set an ambitious goal to ensure that 100% of B2C packaging is reusable or kerbside recyclable, and that non-recyclable B2B packaging is minimised throughout the value chain. This is part of the Walpole Luxury Sustainability Manifesto. Walpole member brands committed to this vision include Fortnum & Mason, Boodles, and Neal’s Yard Remedies.

By championing sustainable practices, these brands support the circular economy and help to mitigate the impacts of the climate crisis, all while building resilient, future-focused businesses that stand out in an increasingly crowded marketplace. In doing so, they also substantiate their climate claims and reduce the risk of greenwashing.

The brands prioritising circularity – and reaping the rewards

Across the luxury industry, many brands are making strides in sustainable packaging. In the retail sector, Fortnum & Mason is driven by three sustainability and social responsibility pillars: people, product and planet.

At Fortnum & Mason, circularity underpins its approach, guided by a clear reduce, reuse, recycle framework within its 'product' pillar.

The starting point is reduction. Fortnum & Mason has redesigned the outer packaging of its iconic hampers, delivering a 25% reduction in packaging weight and a 20% decrease in overall volume. This has improved vehicle utilisation and storage efficiency, lowering emissions associated with manufacturing and transport while using fewer materials overall. In another example, the tea buying team redesigned the outer packaging, including the tamper seal and individual tea bag envelopes, and is now transitioning to plastic‑free, kerbside‑recyclable boxes. 

Reuse and recycling follow. Across the business, plastic, glass, paper and cardboard are recycled, while surplus food is repurposed for positive outcomes rather than wasted. Packaging is increasingly designed to be reused, repurposed or easily recycled at end of life.

This same circular mindset is now shaping ingredient sourcing decisions. By embedding circularity and regeneration into how ingredients are selected and sourced, Fortnum & Mason is aligning product design, packaging and supply chains around a single objective: keeping resources in use for longer, reducing waste, and supporting more resilient systems from farm to finished product.

The jewellery sector is also working toward circularity. Since 2017, Boodles has redefined its approach to packaging, ensuring that all its bags, e-commerce packaging, and brochures are now made from fully recyclable, FSC-certified paper. 

As part of its ongoing sustainability efforts, the jewellery brand is also set to launch a more sustainable primary packaging option that combines environmental responsibility with functionality. The new pouches, made from durable recycled fabric, provide an alternative to traditional jewellery boxes. The outer boxes, made from recycled material, remain fully recyclable, and the lighter pouch design reduces shipping-related environmental impact and makes storage easier. By adopting this approach, Boodles demonstrates how thoughtful and environmentally friendly material selection can be combined with functionality to create a premium, desirable packaging option for luxury consumers – reducing environmental impact without compromising the signature unboxing experience.

In the wellness and beauty sector, Neal’s Yard Remedies is supporting the circular economy by reducing single-use packaging in line with the UK Plastics Pact, which seeks to eliminate problematic plastics and promote recyclable packaging design. Neal’s Yard Remedies minimises plastic usage by opting for its iconic, blue glass bottles, and when glass isn’t appropriate, their blue plastic bottles are made from 100% post-consumer recycled (PCR) plastic.

Through its Keep Our Oceans Plastic Free campaign, the company has spearheaded and supported numerous circularity initiatives: it was the first national brand to offer free water refills as part of the global Refill Scheme, and also became the first UK beauty brand to earn the Look for the Zero certification, confirming that its products contain zero plastic ingredients.

Additionally, Neal’s Yard Remedies CEO and Co-Owner Anabel Kindersley is an advisor to the Sustainable Beauty Coalition, and is continuing to address the issue of packaging in the beauty industry.

Beyond plastics, Neal’s Yard Remedies prioritises responsibly sourced packaging – where possible, certified by FSC® or PEFC. Their use of World Land Trust™ Carbon Balanced Paper, for select gift boxes, has helped to offset over 600 tonnes of CO₂ and protect more than 3 million m² of threatened forest since 2012.

These initiatives not only signal a genuine commitment to a circular approach to packaging in pursuit of a more sustainable future, but also underscore a broader dedication to excellence - ensuring their products are refined, responsible, and exceptional in every respect.

The signature blue glass bottles from Neal's Yard Remedies

The case for innovating, and staying ahead of regulations

Together, British luxury brands with proactive approaches to sustainable packaging and circularity are seeing tangible benefits. A 2023 study by Zero Waste Europe and Searious Business found that reusable packaging is more cost-effective for both consumers and businesses in the long term. The study also highlighted that, as regulatory measures tighten, the cost of single-use packaging is expected to rise – further strengthening the economic case for reusable solutions.

As the regulatory landscape evolves, the packaging industry is seizing the moment to reimagine its approach, embedding sustainability at the core of its strategy rather than treating it as a compliance exercise. For example, the Extended Producer Responsibility scheme has driven significant developments in 2025, including the introduction of the first Producer Fee Modulation Policy Statement, which incentivises the use of environmentally sustainable packaging across the UK. Additionally, a June 2025 report from a coalition of environmental groups, retailers, and industry experts is urging the UK government to set a legal target for reusable consumer packaging within the next decade. As these regulations gain momentum, forward-thinking businesses are proactively adopting sustainable practices to stay ahead of the curve.

Beyondly, a B Corp-certified environmental compliance scheme and sustainability consultancy, provides tailored support to businesses seeking to embed sustainability into their packaging design. By assessing a brand’s current packaging practices against defined sustainability objectives and compliance requirements, Beyondly identifies opportunities for improvement and delivers actionable recommendations to reduce environmental impact. Beyondly also helps businesses meet packaging requirements under the UK’s Extended Producer Responsibility (EPR) regulations. Through this process, Beyondly’s expert team equips businesses with a robust, forward-looking packaging strategy that drives progress toward their sustainability goals. 

Embracing EPR regulations is also driving innovation in packaging design. To meet new requirements, brands are rethinking materials and structural design, exploring creative solutions that redefine what packaging can be. This shift has led to a rise in mono-material packaging, which simplifies recycling by eliminating the challenges of mixed materials, where some components are recyclable and others are not. Many brands are also adopting lighter packaging and streamlined designs, removing secondary elements such as adhesives and magnetic clasps that hinder recyclability. It is therefore clear that EPR compliance delivers not only financial advantages through incentives but also drives innovation, encouraging businesses to adopt more forward-thinking and sustainable packaging designs. 

Taking a proactive approach in driving innovation in sustainable packaging also provides a competitive advantage to businesses in a crowded marketplace where sustainability is increasingly prioritised – even more so by the younger generation, as found by a recent McKinsey report which suggests younger generations are driving sustainable packaging demand. As younger, eco-conscious consumers make up an increasingly significant portion of the market, businesses are responding to the sustainability call with enthusiasm. 

Beyond business advantages, prioritising circularity helps safeguard the environment and combat the climate crisis. Organisations therefore have an opportunity to contribute to a greener future by integrating sustainability into their core operations.

Mitigating the climate crisis with packaging and the circular economy

By embracing the circular economy, businesses can play a vital role in mitigating the climate crisis and averting environmental damage. Non-recyclable plastic packaging, for instance, continues to harm the world’s oceans. Taking between 450 and 1,000 years to decompose in landfills, plastic waste persists in the environment and now accounts for around 80% of marine litter. By prioritising packaging made from sustainable materials, businesses are embracing the opportunity to contribute to a global mission that extends beyond the interests of any single stakeholder to benefit everyone.

The production and use of virgin plastic packaging are associated with significant greenhouse gas emissions. In the EU alone, plastic production is responsible for an estimated 13.4mn tonnes of CO₂ emissions each year. Recycling these plastics instead could reduce the demand for virgin production and cut emissions by up to 42%. This demonstrates an exciting opportunity for brands; by prioritising recycled plastics and renewable materials, businesses can accelerate the transition to a circular economy while helping to lower the global emissions driving climate change.

By driving innovation in the packaging sector to minimise the use of plastics, businesses and luxury brands can play a significant role in mitigating these consequences.

Looking to the future

As the regulatory landscape of packaging transforms, businesses are adapting their approach to prioritise innovation and sustainability. In so doing, brands and organisations enjoy a range of benefits that future-proof their operations, cater to an increasingly conscious consumer base, and elevate the quality of their offering through thoughtfully designed, truly luxurious products that stand the test of time.

To learn more about Walpole members championing the circular economy, please visit the websites of Fortnum & Mason, Boodles, and Neal’s Yard Remedies, and to explore the full set of pillars and aspirations guiding our members toward more sustainable and inclusive operations, download the Walpole Sustainability Manifesto.

If you are a Walpole member and would like to be part of our 'Manifesting Sustainability' series, please email us below.
Contact the team

Enquire about Joining

Forename*
Surname
job title
email*
Brand*
TURNOVER
message*
Thank you. This form has been submitted

Membership Fees

Membership Tier
01
02
03
04
05
Brand Turnover
£5-10m
£10-20m
£20-40m
£40-100m
£100m+
Membership Fee
£7,000
£10,000
£15,000
£22,500
£36,000

Membership Guide

Please provide your details to download this document

Forename*
Surname
email*
SUBMIT
Thank you. This form has been submitted
Oops! Something went wrong while submitting the form.
Get the latest luxury talking points, sector news and industry insights in your inbox each day by signing up to our newsletter, the Daily Luxury Digest.

Daily Luxury Digest

Sent every working day, the Daily Luxury Digest is your essential news source for the latest developments in the luxury sector both in the UK and around the world.

Thank you! You have been subscribed to the Daily Digest