In a world where we’re always available, how do you separate your personal time from your work time?
I using various techniques. I create routines and boundaries during your day or week, and work hard to ensure that the people I work with feel empowered so that they don't always rely on me to solve something. It is important to trust your team and to use technology tools wisely – there are some great apps for planning, setting priority tasks and organising your day more efficiently. Having a great partner that understands the demand of my job it vital but it is so important to practice self-care and ensure you take breaks and make sure you have time for your kids and family. Some great progress has been made in our industry over the years and everyone is more aware of supporting work life balance.
What’s one thing you do after the workday to help you unwind?
On my train commute, I listen to an audio book – either a murder mystery or a leadership book so that I can still enjoy the topic while allowing my eyes to rest. At the end of my day, I enjoy walking my dog while catching up with my girls about their days, followed by a family cooking sessions.
What activity do you do in your time away from the office that helps you relax and recentre after a stressful week?
I make time for my family and friends over a delicious dinner with a nice bottle of red wine – it is a great way of supporting local restaurants in my community. I also enjoy the little things in life such as a walk in the park or a forest. I live in Kent, so putting on my muddy outdoor boots and getting out in the fresh air is a blessing.
What’s something you’ve read, listened to, or seen in your spare time that’s helped you at work?
I read a lot of motivational quotes on Instagram, I follow one account in particular, @mariawriting, run by a bilingual hospitality copywriter who was voted one of the top 50 hospitality influencers. I find her posts inspiring and easy to share with my team. She often reminds me of the simple joy of hospitality and why I chose hospitality as a profession.
After home and the office, where’s your favourite ‘third space’?
Knole Park, Sevenoaks. It is a great, wide-open space perfect for mindful walking or jogging among deer. The park is just over 380 hectacres in total, with about 43 acres of the park belongs to the National Trust. Knole House sits within this National Trust site.
On Sunday night, how do you prepare yourself for the week ahead?
I review my calendar and set priorities and goals I want to achieve within that week. I order my to do list and then wind down in front of a good movie, ensuring I have a great night rest to help me start the week refreshed.
Best reason you've had to turn your out of office on recently?
As a General Manager, I rarely put my out office on. On the occasion I do, it is only because I am on annual leave and I would still check my emails daily. Our business works around the clock and I trust my team to resolve issues, but they know that I am only a phone call away should they need me. I also make myself available for any of regular guests that may want to contact me due to the relationship I have built with them.
