LMH's Jemma Lester on why every brand should be prioritising content-driven marketing

Partner News
22nd May 2023

Walpole: Firstly, what exactly is content-driven marketing?

Jemma Lester: Content-driven marketing is a modern approach to marketing which many brands more recently pivoted towards to embrace digital spaces. It involves creating and distributing inspiring and relevant content to connect and engage a specific target audience. The goal of content marketing is to establish a relationship with the audience by providing information and building trust. This approach is focused on providing long-term value to customers through storytelling, rather than promoting a product or service directly.

Content marketing should be part of a comprehensive marketing strategy that takes into account the unique characteristics of the brand and its audience. It's not a one-size-fits-all approach, and the type of content, messaging, and channels used will vary depending on the brand's objectives, target audience, and industry. A joined-up approach is required with distribution in mind such digital platforms, social media, SEO, email marketing, and other tactics. It's essential to have a clear understanding of the brand's values, mission, and target audience before developing a content marketing strategy to ensure that the content resonates with the intended audience and achieves the desired outcomes.

What is the potential value of content marketing over other forms of marketing for a brand and/or organisation?

Content driven marketing is proven to be an essential part of the marketing mix, with a balance between traditional and digital activations now essential when targeting HNW audiences. At LMH, we are content-driven marketing specialists and provide strategic, response driven campaign which have proven to be effective at increasing brand exposure and driving leads.

Content marketing offers several potential benefits over other forms of marketing for a brand or organisation. First, it's cost-effective. Content marketing generally costs less than traditional marketing and generates about three times as many leads. This means that brands can achieve their marketing goals with less budget.

Second, it builds brand awareness. By creating and distributing valuable and relevant content, brands can establish themselves as thought leaders in their industry and increase their visibility online. This can help them attract new customers and build a loyal following over time.

Thirdly, it increases customer engagement. Content marketing is all about providing value to customers, which can help to build trust and establish a relationship with them. This can lead to increased engagement with the brand, as customers are more likely to share and interact with content that they find useful and interesting.

Fourth, it generates leads. By providing valuable content, brands can attract potential customers and encourage them to share their contact information in exchange for access to more content or resources. This can help to build a database of qualified leads that can be nurtured over time.

And finally, it improves SEO. Search engines love fresh, relevant, and high-quality content. By consistently creating and publishing content, brands can improve their search engine rankings and attract more organic traffic to their website.

If a brand is new to content marketing, how should they get started?

Here are a few actionable steps any brand can take to get started:

  • Define their target audience: Before creating any content, it's important for the brand to have a clear understanding of who they are trying to reach.

  • Set clear objectives: The brand should determine what they want to achieve with their content marketing efforts. This could include increasing website traffic, generating leads, building brand awareness.

  • Develop a content strategy: Based on their target audience and objectives, the brand should develop a content strategy that outlines what types of content they will create, how often they will publish, and what channels they will use to distribute their content. They should also consider the format of their content, such as blog posts, videos, infographics, social media posts, and podcasts.

  • Create high-quality content: Once the brand has a content strategy in place, they should focus on creating high-quality content that provides value to their target audience.

  • Distribution: Creating great content is only half the battle. The brand should also promote their content through social media, email marketing, and other channels to ensure that it reaches their target audience.

  • Monitor and adjust their strategy: Finally, the brand should monitor the performance of their content and adjust their strategy as needed. This could involve analysing website traffic, engagement metrics, and lead generation to determine what's working and what's not, and making changes to their content strategy accordingly.

Video content is increasingly being prioritised by brands of all sizes on social media. What’s behind this?

Video is highly engaging and can be easily consumed on mobile devices. It allows brands to tell stories, showcase their products or services, and connect with their audience on a more personal level. Social media algorithms also tend to prioritise video content, making it more likely to be seen and shared by users.

What is the importance of short-form video for brands right now?

Short-form is highly shareable and can quickly grab the attention of viewers. It’s also ideal for social media platforms like TikTok and Instagram, which are designed for short, attention-grabbing videos. Brands can use short-form video to showcase their products or services, promote brand awareness, and connect with their audience in a fun and engaging way.

Lester with her LMH team at the Walpole British Luxury Summit 2023

What’s an easy way brands can test the waters with short-form video content?

The best way to test the waters so to speak, is to create some short form video content that is on brand and activate a strategic test campaign to a select target audience. The beauty of digital is response can be tracked and campaign can be adjusted accordingly.

What’s the most creative use of short-form video content you’ve seen from a luxury brand – and what made it so interesting, in your opinion?

When Burberry joined TikTok in 2019, they launched the  #TBChallenge, where users had to create the Burberry monogram using just their hands, and those who were successful were awarded a special Burberry lens. What made this campaign so incredible was how well it aligned with the platform's ethos. TikTok is all about user-generated content and encourages users to engage in challenges, which Burberry utilised to great effect. By creating a challenge that was both fun and engaging, Burberry was able to tap into the platform's user base.

Additionally, the challenge was a great way for Burberry to connect with a younger audience. TikTok has a predominantly young user base, and by participating in a challenge that was popular on the platform, Burberry was able to build brand awareness and connect with potential customers in a fun and engaging way.

How has content marketing helped to enhance what LMH does as a company?

At LMH, our key point of difference is that we specialise in connecting premium brands with HNWI audiences, and more recently we pivoted towards  specialising in content-driven luxury marketing to HNW audiences. This year I am proud to say we won best marketing agency at the Luxury Lifestyle Awards 2023, proving the benefits of embracing content as an essential part of the luxury marketing mix.
 
At LMH, we are passionate about the power of content marketing, storytelling and the results it can achieve for premium brands. We are dedicated to helping our clients succeed through strategic, effective, and engaging content that connects with their audience and drives business growth.
 
We understand the unique needs and challenges of luxury brands and work to create customised content marketing strategies that align with their goals and values. Storytelling is proven to be an essential component of effective content marketing. Through storytelling, we help premium brands connect with their audience on a deeper level, creating emotional connections and building brand loyalty.
 
Our team of global experts works closely with our clients to develop an understanding of their brand, target audience, and marketing objectives. By crafting compelling narratives that highlight the benefits of our clients' products or services, we can encourage customers to take action and engage with their brand.

Learn more about Luxury Marketing House at luxurymarketinghouse.com

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