Moneypenny launches AI Voice Agent for the luxury sector

Designed to reflect each luxury business’s brand and enhance the client journey, the AI Voice Agent can efficiently triage high call volumes, quickly understand the nature of an enquiry, and handle straightforward requests such as opening hours, directions, booking appointments or document requirements. It also captures key information such as client names, details, contact information, and booking requests, and can seamlessly transfer calls to either a Moneypenny receptionist or directly to the appropriate person, ensuring that sensitive or complex matters are always handled by the right person.

Available 24/7/365, the Moneypenny AI Voice Agent ensures no call is ever missed, even during peak periods, and can manage multiple enquiries at once, eliminating voicemail backlogs and long wait times. Operating within strict guardrails, it delivers only accurate, company-approved information, supports lead capture and appointment scheduling, and reduces interruption for in-house luxury teams. On the rare occasion that a query is too complex or a client prefers to speak directly to a person, the AI Voice Agent escalates the call instantly to a real Moneypenny PA or a member of the company’s team, with no disruption or delay.

“Our AI Voice Agent has been developed recognising that many luxury businesses want to automate straightforward enquiries, while ensuring that complex and sensitive conversations remain firmly in human hands," says Jesper With-Fogstrup, Group CEO at Moneypenny. "It is about providing the right balance between efficiency and empathy, delivering the best of both worlds and enhancing the already brilliant client-focused service we are known for."

For further information please contact Samantha Jones at Moneypenny on [email protected]