With over 20 years' experience, Moneypenny’s one-of-a-kind offering provides luxury brands with superior customer service provision through their exceptional people and gold standard technology.
Unlike other providers, Moneypenny specialises in delivering a truly personal service. Hand-picking five, ten, even as many as thirty customer service agents to represent you 24/7, they are able to log into your own systems to answer calls and emails, respond on social media, manage your live chat, process orders, take payments and more.
Any prestigious brand that recognises the importance of first-class customer service uses Moneypenny. Working at the very heart of your business, they’ll take the time to understand your unique challenges and ambitions, and quickly become a trusted consultant you can rely on. With a customer-first approach, they’re able to deliver consistently high service levels whilst ensuring your operation remains cost-efficient and agile.
Moneypenny is not your usual outsourced provider. They pride themselves on being niche, bespoke and capable of offering something very unique. Through their dedicated team model, you get devoted brand ambassadors to work exclusively for you, all with a sole focus on exceeding your customers’ expectations. Paving the way in customer service excellence, they support many leading brands within the luxury industry, who can’t imagine having anyone other than Moneypenny representing them.
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