Heathrow is the UK’s hub airport which connected 65 million passengers in 2022 to over 180 destinations across the globe. Heathrow has offered VIP services to premium customers for over 20 years, first as a diplomatic service before evolving into a commercial offering about a decade ago. Heathrow VIP aims to provide a luxury ‘door to door’ experience, from a guest doorstep right up to their aircraft. 

The Windsor Suite, where Heathrow’s VIP service is based, is made up of eight private lounges carefully constructed with style and sophistication. Guests are invited to enjoy a Best of British experience - From Michelin Star Chef Jason Atherton bespoke menu to an exclusive art collection curated by Tanya Baxter Contemporary, the exclusive level of service are tailored to meet every guest’s needs. Access to the hundreds of retailers operating at Heathrow is available, with the likes of Burberry, Rolex and Cartier on offer through Heathrow’s complimentary Personal Shopper services, available in over 35 languages. 

Dedicated security at the Windsor Suite for exclusive use for guests offers a seamless experience before being chauffeured to their aircraft door. Similarly, arriving guests are met off their aircraft before being chauffeured to the Windsor Suite for immigration clearance. Through this bespoke ‘door to door’ service, Heathrow VIP aims to provide guests with the best use of their valuable time, whether they need silence to work, or time to relax with friends and family. 

The personalised service and attention to every detail entices guests to return time and time again. The Windsor Suite is due to undergo a refit during 2023, working with renowned interior designer Oliver Burns, to continually deliver the very best service to our guests.