Walpole Careers

Find your next job in our luxury career listings

Looking for your next professional challenge? See the latest luxury job postings and vacancies in the luxury industry from Walpole members here
4th Aug 2022
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Walpole Careers Find your next job in our luxury career listings
With Nothing Underneath

With Nothing Underneath is a direct-to-consumer, minimal clothing movement. Our ambition is to be the go to brand in the shirting market for advice and support, inspiration and products. We believe that the world of women’s shirting has been long overlooked. WNU is also a business with a message and a purpose; we are dedicated to running a business that gives back to our community, values our customer and respects our planet.

The sustainable brand was founded in 2017 by Pip Durell, a former Condé Nast Editor, targeting the $77 million shirt market. The business has grown 100 per cent year-on-year since inception. This year they were accepted onto the Walpole Brands of Tomorrow programme, opened a flagship store in Belgravia, and have recently received B Corp status.

 

Ecommerce Manager

 

Type of Role: Full-time

Location: Remote and in Belgravia, London 

Benefits: 26 days holiday (including your birthday off), plus bank holidays. Generous allowance for WNU products.

Summary

We are looking for a Ecommerce Manager to own acquisition and retention, data analysis, digital development, digital media planning, and delivery of growth OKRs. This includes high-level performance and brand marketing strategies, and digital development roadmapping, while also taking a hands-on approach to individual campaigns and tests.

You will be responsible for ideating and delivering the initiatives required to achieve our ambitious business objectives as we expand internationally, redefine physical retail in the DTC space, and build our community. We are looking for someone with a proven track record in a growth-orientated role either at a start-up or fast-paced organisation. You will ideally have had some team management experience, as the role will require coaching and developing juniors, as well as building out a team in the future.

You’ll be joining the company as we enter an incredibly exciting phase of growth, working directly with Pip, the CEO/Founder and Board. We’re an early stage startup, but we’ve built an incredibly powerful brand and community that many companies take decades to attain, and provides us with a fantastic platform which to rapidly scale the business and redefine the shirting and DTC retail market.

Key Responsibilities

  • You’ll be responsible for acquiring and increasing the lifetime value of customers for WNU.
  • You will ensure that growth best practices and methodologies, experimentation and data-driven decision making sits at the core of WNU.
  • Implement data-led acquisition and retention strategies - analysing all customer touch-points, connecting customer insight with data to deliver revenue growth.
  • Helping to create and drive the digital roadmap – making WNU a best-in-class online retail experience and brand.
  • Execute an experimental approach in order to optimise performance as we scale. Identify, test and scale new paid and unpaid digital opportunities and growth tactics.
  • Map the customer journey, and create onboarding and comms plans that increase LTV.
  • Manage and carry out CRO on-site and off-site experiments to optimise our funnel.
  • Provide regular data-driven performance updates that feedback into platform UX and growth strategy.
  • A passion for community building through content.
  • Champion real people and real ready-to-wear ideas through content growing our engaged community globally.
  • Work with the brand team and in-house creative team to integrate offline / earned activity in campaign plans.

Key Candidate Requirements

  • Experience in digital product development, with knowledge of how to understand a consumer’s digital needs, and work with developers to develop features and products that meet them and create value.
  • Confident manipulator and presenter of data, with strong experience of data visualisation tools and reporting of consumer data and key business metrics.
  • Confident user of Google Analytics or other digital analytics tools.
  • Experience building a team, and developing direct reports.
  • Demonstrable experience of significant platform-driven conversion improvement through growth tactics and CRO.
  • Multi-channel experience across online/offline and solid project management skills.
  • Proven success managing digital marketing channels to drive positive ROI - paid social and/ or search.
  • Experience working in this role at an e-commerce business beneficial but not required.

For more details and to apply for the role, please email your cover letter and CV to [email protected]

 

Customer Service Executive

Type of Role: Full-time

Location: Remote and in Belgravia, London

Experience Level: Junior/Mid

Benefits: 25 days holiday. Flexible remote working. Generous allowance for WNU products.

Summary

We are growing fast, and we’re looking for a new Customer Service Executive to lead the customer team, manage day-to-day customer operations and direct our approach to customer service and the customer experience. We are looking for someone who will act as the eyes and ears of our customer, who understands world class service, and can deliver customer centric change throughout the business. Ideally from a similar background, you’ll leverage experience, and be central to our company's success.

Key Responsibilities

  • Manage day to day customer operations.
  • You will be the face of WNU, where you will act as a brand ambassador and bring the voice of the customer to the whole business.
  • With a small team currently in place, the role will be hands on, you’ll be responsible for providing support to your team and with any customer queries that need escalating.
  • Work with our warehouse team and other managers to continuously review processes and lead the delivery of any change required, in order to ensure a best in class approach to customer success.
  • Be responsible for seeking out and identifying new opportunities to evolve the customer journey.
  • Take the lead on our customer experience strategy from the unboxing experience to a loyalty programme.
  • Collect, analyse and present customer data to gain insights to drive change.
  • Work closely with marketing and web teams to suggest improvements to the customer journey.
  • Feedback to internal teams on recurring issues and product-related feedback. Lead and develop a team.
  • Identify deliverables to improve the day-to-day functioning of the team and the KPIs to measure those.
  • Identify and use clear metrics to measure the success of your team and direct employee performance.
  • Collaborate and implement customer strategy with our Production Manager and CEO, in line with company goals.
  • Work across the business to champion the customer’s needs, and develop a customer- centric culture within WNU.

Key Candidate Requirements

  • You’re fanatical about excellent service.
  • 1-2 years in a similar role at a high growth brand or startup.
  • You’re entrepreneurial, self motivated, driven, and a problem solver.
  • Comfortable managing, supporting and developing in a small team.
  • Confident analysing customer data to gain insights and direct change.
  • Comfortable in managing relationships with 3rd parties (3PL and software account managers).
  • Good working knowledge of common customer support tools like Zendesk and Shopify.
  • CRM experience is desirable.
  • Have a passion for product and attention to detail.
  • You are both operational and empathetic and love to make customers happy.

For more details and to apply for the role, please email your cover letter and CV to [email protected]

YOLKE

Launched in London in 2013, YOLKE began as a luxury sleepwear brand. Having gained the reputation as the new silk label on the block with a unique blend of stretch silk, the YOLKE style became synonymous with classic styles with a playful twist. 

Now independently run and led by Ella Ringner, 2018 saw YOLKE’s collections expand with the introduction of LiTTLE YOLKE, a matching children’s wear collection to sit alongside the classic sleep line. 

Sales Assistants

 

Type of Role: 30-40 hours a week for the duration of the pop-up (3 to 6 months) including working weekends, evenings, and some public holidays as required.

Location: 75 Elizabeth Street, Belgravia, London SW1W 9PJ

Benefits: Target driven rewards when daily KPIs are achieved.

Summary

YOLKE is looking for Sales Assistants to work in our new London Pop-Up Store opening in Belgravia in September 2022. You will play a crucial part in facilitating a unique offline customer experience. You will be the face of our brand, embody our values, and have a relatable and inviting attitude. You will help bring the YOLKE Girl experience to life.

Key Responsibilities:

  • Be the first point of contact for all YOLKE customers that come through the door, providing excellent, memorable customer service to our community.
  • Facilitate a special atmosphere in the space and engage with customers at every touch point.
  • Help customers choose the right YOLKE pieces for them.
  • Maximise sales at every opportunity.
  • Report the End of Day Sales and request new stock.
  • Keep the store looking its best; cleaning and re-stocking the shop floor.
  • Maintaining appropriate stock levels in the shop and ensuring exception standards in housekeeping and visual merchandising.
  • Being hands-on and ready to take on any task that may be required for the effective running of the store/or wider business.

Key Candidate Requirements:

  • Prior front of house shop floor sales experience.
  • Passionate about YOLKE and ready to share that passion with new YOLKE customers who might be discovering us for the first time, and help returning ones find their next timeless piece.
  • Have an eye for styling and a passion for women’s fashion.
  • Excellent communication skills and merchandising abilities – including the capacity to converse warmly and effortlessly with customers.

For more details and to apply for the role, please email your CV and cover letter to [email protected] with the job title as the subject line.

London Craft Week

Returning for its ninth edition from 8th to 13th May 2023, London Craft Week (LCW) is a city-wide festival celebrating exceptional craftsmanship from around the world. A unique cultural and commercial platform, LCW attracts 246,000 visitors to a rich and varied programme of over 390 events from 26 countries.

LCW’s curated programme brings together established and emerging makers, iconic heritage and contemporary brands, studio groups, collectives and galleries with discerning consumers to build engagement and sales. It features exclusive workshops, demonstrations, exhibitions, talks and performances.

London Craft Week tells the stories behind some of the world’s most beautiful objects – the material, the maker, the process and the inspiration. We work closely with partners to shape persuasive activations, connecting partners with new and existing customers. London Craft Week is an independent, not-for-profit organisation.

 

Programme Coordinator

 

Type of Role: Permenant, full-time

Location: London (with part-remote option)

Experience Level: Junior

Salary Range: £26,000 - £28,000 per annum (dependent on experience)

Closing date: 14th September 2022

Summary

London Craft Week is looking for a confident individual with sales experience, excellent communication skills and meticulous attention to detail.

You will work closely with the Managing Director and Head of Programme and Content,  Programme and Sales Manager and Marketing Manager, supporting the development of the programme to achieve key content and sales targets. 

You will have the opportunity to contribute creatively to LCW’s success, speaking directly with makers, partners and sponsors.

You will have a keen interest in the work of London Craft Week, craftsmanship, art and design, luxury fashion, retail, arts and culture.

You will be part of a small but growing team working on a dynamic and ambitious event.

This role will require you to work with flexibility, energy and commitment.

Key Responsibilities

Programme Development:

  • Support with outreach to returning and new festival partners and work closely with them to develop and shape persuasive activations that respond to their individual objectives.
  • Together with the Head of Programme & Content and the Programme & Sales Manager, research potential programme partners including luxury brands, independent makers, studio groups, international collectives, galleries and national delegations to expand the database.
  • Support the Head of Programme & Content and the Programme & Sales Manager in developing new commercial and content initiatives.
  • Liaise with category and discipline experts to review and approve applications as necessary
    Work with the Head of Programme & Content and Programme & Sales Manager to manage the schedule of events, agreeing dates and times with partners, to avoid clashes and maximise engagement opportunities
  • Provide ongoing relationship management for programme partners, including  securing details of their LCW activations, contracts, copy and images

Sales:

  • Support the Head of Programme & Content and the Programme & Sales Manager on the development of an effective sales plan to achieve revenue targets.
  • Maintain, update and build sales data developing target pipelines.
  • Sell programme partnerships and support with presenting sponsorship opportunities.
  • Ensure potential partners understand the LCW offer and opportunity and address any queries
    Issue invoices, maintain accurate sales records and report progress.

Print & Proof-reading:

  • Approach and chase programme partners for copy and images for the LCW Guide and website.
  • Liaise with partners and the Copy Editor to ensure efficient copy flow from partners to the Copy Editor and onto the design agency.
  • Proofread the LCW Guide, website and newsletters.

Online & Digital:

  • Working closely with other members of the team, upload event information (copy and images) from partners to the LCW website.
  • Chase programme partners, sponsors and media partners for copy and images.
  • Support the Head of Programme & Content and Marketing Manager, by scheduling and posting content to LCW’s social media channels.

Administration:

  • Arrange meetings for the LCW team (including Chairman Guy Salter) as necessary.
  • Support the team with postal mailings.
  • Process and edit images for use across London Craft Week platforms.

Operations:

  • Prepare and distribute invoices for programme partners and sponsors using the accounting software Xero; applying PO numbers and refunds where necessary
  • Ensure timely payment of invoices, contacting partners and sponsors about late payments.
  • Prepare agreements for programme partners, confirming the terms of their participation in LCW.
  • Use Adobe Sign to send agreements to programme partners.
  • Manage the day to day running of the LCW office.

Distribution:

  • Support the Marketing Manager on the distribution of LCW Guides and event signage, liaising with partners and suppliers

PR:

  • Provide information and images to LCW’s PR agency as directed by the Head of Programme & Content
  • Liaise with the PR agency and the LCW team to schedule interviews and to monitor copy deadlines

VIP Programme:

  • Liaise with programme partners to ensure the smooth delivery of VIP events, monitoring guest lists, F&B and logistics as necessary

Key Candidate Requirements

  • Relevant sales experience.
  • A keen interest in the work of London Craft Week, craftsmanship, art and design and the luxury, fashion, retail, arts and culture sectors more generally.
  • Confident with the ability to communicate and work with senior staff from a range of organisations including the art, craft and luxury sectors.
  • Strong interpersonal skills with excellent written and spoken English.
  • Confident telephone manner .
  • Ability to manage multiple priorities, work to deadlines and stay calm under pressure.
  • Creative with the ability to think clearly and solve problems effectively.
  • A keen organisational sense with meticulous attention to detail.
  • Strong customer care ethic.
  • Tenacious and hardworking.
  • Strong commercial awareness.
  • Some digital marketing experience an advantage.
  • Experience of using a content management system for websites.
  • Experience working with a range of software including MailChimp, Mac/Adobe Creative Suite, In Design, Photoshop, Xero, Adobe Acrobat and Microsoft Excel/Office

To apply, please supply a CV of no more than three pages and a covering letter explaining in no more than 500 words how your skills and experience match the requirements of this role to [email protected]

Walpole

 

Content Intern

 

Location: Central London (currently on Aldwych, then near Sloane Street) plus remote working

Type of role: Six month contract, full-time

Pay: National Minimum Wage/National Living Wage (age dependant) plus travel costs to work events covered

Reports to: Head of Content

Closing date: Friday 19th August 2022 (with a view to starting the internship in September).

 

Summary

Walpole is the home of British Luxury, with a membership comprising over 250 of the UK’s most prestigious high-end brands across fashion, automotive, tech, marine, beauty, jewellery, gastronomy and spirits. We currently have a rare opportunity for a writer who’s passionate about all things luxury to join the team to support the Head of Content with all aspects of cross-platform content creation in a newly-created internship role.

Reporting to the Head of Content, Nick Carvell, you will learn essential skills in CMS management and content planning, as well as story writing, community building and social media curation. You will work on the daily newsletters (the ‘Daily Luxury Digest’ and ‘Walpole Weekender’), the website and all of Walpole’s other content platforms.

Nick Carvell is a graduate of City University London. Having completed his MA Magazine Journalism in 2010, he has worked in house at Mr Porter (Social Media Editor), British GQ (Associate Style Editor), The Jackal (Editor) and most recently as the Head of Editorial for the Daily Mail Group’s digital innovation department dmg:Labs. Having built his career in the world of luxury, Nick continues to contribute to titles including Gentleman’s Journal, Inigo, the Guardian and the Telegraph on the topics of grooming, interior design and menswear - and, as Head of Content at Walpole, is passionate about making the brand the go-to destination for information, isight and engaging editorial focusing on the booming British luxury sector.

Based in central London (currently in WeWork on York Road in Waterloo until August while our new office near Sloane Street is being completed), this is a full-time role, and you should also expect to attend both Walpole-hosted and Walpole member events as needed throughout your time at the company. Currently, Walpole operates a hybrid workplace with Tuesday, Wednesday and Thursdays as office-based.

Key Responsibilities:

  • Assist across all Walpole content channels.
  • Manage the flow of Walpole Member Updates.
  • Manage the communal content email inbox.
  • Contribute and write stories for the “News & Insights” section of the website, as well as other digital copy for Marketing, Events and PR teams as needed.
  • Transcriptions for the wider team as necessary.
  • Provide administrative and research assistance for stories being written by other members of the team/contributors.

Key Candidate Requirements:

  • A keen interest in writing and the British luxury sector.
  • Organised, detail-oriented and a creative thinker.
  • Impeccable spelling and grammar.
  • Lots of ideas!

Please email your CV and a short letter about why you think you’d be perfect for the role to [email protected]

 

Royal Warrant Holders Association

The Royal Warrant Holders Association (RWHA) was established in 1840 and represents individuals and companies holding Royal Warrants of Appointment. These are a mark of recognition of those who have supplied goods or services for at least five years to the Households of HM The Queen, HRH The late Duke of Edinburgh or HRH The Prince of Wales and who have a continuing trading relationship. There are around 870 Royal Warrant holders, representing a cross-section of trade and industry ranging from traditional craftspeople to global multinationals. Regardless of size or specialisation, Royal Warrant holders have always been regarded as demonstrating service, quality and excellence.

The RWHA’s main objective is to ensure the continued existence of the Royal Warrant as a treasured and respected institution. It collates applications for new Royal Warrants and changes to existing ones whilst policing the use of the Royal Warrant in accordance with the governing rules known as the Lord Chamberlain’s Rules. The Association also helps its members to communicate and network with each other through a programme of social, business and sporting events.


Head of Events (maternity cover)

 

Type of Role: One year contract, 35 hours per week (hybrid working, full-time, 9.00am to 5.00pm)

Reporting to: Mark Leishman CVO, Executive Director & Secretary 

Location: RWHA/QEST Office at No. 1 Buckingham Place, London, SW1E 6HR


Summary

Reporting to the Executive Director and Secretary, the Head of Events is responsible for the planning, production and delivery of the overall events programme for members, including the Annual Lunch, winter banquet, business seminars and sporting events, together (currently) with Platinum Jubilee events and activity during this 70th year of Her Majesty’s reign.

The Head of Events is responsible for the marketing of the events programme across all media platforms, including but not limited to the website, magazine, e-newsletters and any other relevant platforms. 

Key Responsibilities

To develop, produce and deliver the programme through both physical events and online platforms (including business, social and sporting) which is balanced and brings value to member companies whilst operating within the Lord Chamberlain’s Rules. This includes but is not limited to:

  • Responsible for the full event process, from concept to completion.
  • Implementing the overall events programme and devising Budgets in close partnership with the Head of Finance.
  • Taking remedial action as necessary to ensure financial targets are met.
  • Responsible for the content and delivery of all marketing activities surrounding the events programme and the partners of the RWHA across all media platforms (website, newsletters, magazine and more).
  • Responsible for monitoring and evaluating event success and measuring the impact on member engagement.
  • Responsible for ensuring the event activities of the RWHA and the five local associations are aligned so the offering to members is balanced. This includes close liaison with local associations, supporting delivery of business events and leading overall event programme development with the associations.
  • Working closely with the Head of Development, develop and maintain external and internal partner relationships.
  • Responsible for the co-ordination of the President’s events and visits programme, to create a meaningful and purposeful schedule which adds value to RWHA members.
  • Line manage the Events & Administrative Assistant on a day to day basis, ensuring all tasks are carried out in a timely manner with a high level of accuracy. This includes responsibility for administrative elements around all events, including the website, salesforce and filing system to ensure all systems are maintained in an appropriate fashion.
  • To support the development of the communications strategy, working closely with the Head of Development and the Director of Warrants & Communications, as it applies to events, local associations and partners

Key Candidate Requirements

  • Minimum 5 year experience in an event management role, including detailed budgeting, management, marketing and supplier management.
  • Proven experience in marketing development (both online and offline).
  • Experience of managing, developing and motivating team members.
  • Knowledge/experience of PR and digital marketing.
  • Understanding of business sustainability practices.
  • Degree level of education or equivalent.
  • Skills in relationship-building, particularly liaising with multiple stakeholders.
  • Excellent organisational and time management skills, able to multi-task, with a flexible, ‘can do’ attitude
  • Experience in managing a database (Salesforce experience desirable).
  • Outstanding IT skills in Excel and MS Office Suite; and updating websites (Dotmailer experience desirable).
  • Strong communication skills (written and verbal) with meticulous attention to detail.
  • Self-motivated, with the ability to work independently and on initiative, but able to work well in a small team.
  • Ability to work under pressure, demonstrating flexibility and adaptability when priorities can change rapidly.

Other Information

This job description highlights the main areas of responsibility, but the list of tasks is not exhaustive and given the nature of the role and small team working, a high degree of flexibility is required.

For more details and to apply for the role, please email your cover letter and CV to [email protected]

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